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FAQ

FAQs

WE WANT TO HELP 

Shop with confidence

We want your art buying experience to be fun and easy.
If you do not find the answer to your question below please contact the studio 

904-262-8892

studio@susanmichal.com

Do you offer custom sizes

Yes! There are custom options for any art that you are interested in. Don't see what you are looking for? Give us a call or send us an email.

How do I cancel or change my order?

Orders are processed within 24 hours. If you have made an error or have any questions about your order please call the studio  904-262-8892

How do I contact customer support?

We are always happy to talk to you about art or answer any questions that you may have. 

You can contact us by email: studio@susanmichal.com or by phone : 904-262-8892

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Trusted Art Seller

The presence of this badge signifies that this business has officially registered with the Art Storefronts Organization and has an established track record of selling art.

It also means that buyers can trust that they are buying from a legitimate business. Art sellers that conduct fraudulent activity or that receive numerous complaints from buyers will have this badge revoked. If you would like to file a complaint about this seller, please do so here.

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Verified Returns & Exchanges

The Art Storefronts Organization has verified that this business has provided a returns & exchanges policy for all art purchases.

Description of Policy from Merchant:

WARNING: This merchant has removed information about their returns and exchanges policy. Please verify with them directly.

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This website provides a secure checkout with SSL encryption.

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Verified Archival Materials Used

The Art Storefronts Organization has verified that this Art Seller has published information about the archival materials used to create their products in an effort to provide transparency to buyers.

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WARNING: This merchant has removed information about what materials they are using in the production of their products. Please verify with them directly.

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This Website Supports Augmented Reality to Live Preview Art

This means you can use the camera on your phone or tablet and superimpose any piece of art onto a wall inside of your home or business.

To use this feature, Just look for the "Live Preview AR" button when viewing any piece of art on this website!

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